tk10bd Privacy Policy — Your Information Is Our Responsibility
This policy details how your personal information is collected, stored, and kept secure on the tk10bd platform.
1. Introduction and Applicability
This privacy policy applies to all users of tk10bd. By using our platform, you are considered to have agreed to all the terms of this policy.
tk10bd is a trusted online casino and betting platform in Bangladesh. We place the highest priority on the privacy and protection of our users' personal information. This privacy policy ("Policy") explains what information we collect when you use the tk10bd website (https://tk10bd.cam) and related services, how that information is used, who it may be shared with, and what steps we take to protect your information.
This policy applies to all services on the tk10bd platform — whether online gaming, sports betting, casino games, or any related activity. If you disagree with any part of this policy, you are asked to refrain from using our platform.
We may update this privacy policy from time to time. When changes are made, we will update this page with a new date and notify users where necessary.
2. What Information We Collect
The tk10bd platform collects various types of information to provide you with the best possible service. The different categories of this information are described in detail below.
2.1 Personal Identity Information
During account registration and verification, we collect the following information:
- Full name (as per ID)
- Date of birth (for age verification — minimum 21 years)
- National ID card / passport number
- Current address
- Email address
- Mobile number
2.2 Financial and Transaction Information
During deposit and withdrawal processing, we collect:
- bKash, Nagad, Rocket — mobile banking account numbers (for transaction confirmation)
- Transaction history and amounts
- Deposit and withdrawal dates and times
- Reference / transaction ID
Note: We do not store any full bank card numbers or PINs.
2.3 Technical and Device Information
When you use our platform, the following information is collected automatically:
- IP address and approximate location
- Browser type and version
- Operating system
- Device identifier
- Session duration and page visit information
- Referral source (where you came from before reaching the site)
2.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we collect:
- Play history and preferred games
- Betting and winning records
- Bonus usage information
- Patterns of time spent on the platform
3. How Your Information Is Used
tk10bd uses your information only for legitimate purposes. The main reasons for our use of information are listed below:
- To ensure account registration, verification, and management
- To complete deposit and withdrawal processes quickly and securely
- To provide bonuses, rewards, and promotional offers
- To ensure platform security and prevent fraud
- To improve customer support services and resolve issues
- To provide a personalised gaming experience
- To monitor user gaming patterns as part of responsible gaming policy
- To prevent those under 21 from opening accounts
- To improve platform performance and user experience
- To fulfil legal obligations and meet regulatory requirements
- To send important service-related notifications where applicable
We do not sell your information to third parties. Your personal information is never commercially transferred to marketing or advertising agencies.
4. Policy on Sharing and Disclosing Information
tk10bd may share your information with third parties in limited and specific circumstances. Those circumstances are described in detail below:
4.1 Service Providers
To operate our platform, we work with trusted technology partners and payment processors. These parties receive only the information necessary to provide specific services and are required to comply with our privacy standards.
4.2 Payment Processors
Information required to process transactions through bKash, Nagad, and Rocket is shared with the relevant payment provider. This information is used solely to verify and complete transactions.
4.3 Legal Obligations
Upon receiving a lawful order from a law enforcement agency or court, we may be legally required to provide the necessary information. Information may also be disclosed in the following circumstances:
- To assist in investigations into fraud, money laundering, or other crimes
- To protect other users of the platform
- To protect our own legal rights
4.4 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming may receive the minimum information necessary to operate their games — such as a unique player ID and game session data. They do not receive your personally identifiable information.
5. Cookies and Tracking Technologies
The tk10bd website uses cookies and similar technologies to operate smoothly and improve user experience.
Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, carry out security verification, and run core features. Disabling these cookies may prevent the site from working properly.
Analytics Cookies
These cookies help us understand how users are using the platform — which pages are visited most, where issues are occurring, and so on. This data is used in an aggregated and anonymised form.
Preference Cookies
These cookies are used to remember your language preferences, display settings, and other personalisation settings, making each of your visits more convenient.
Security Cookies
These cookies are essential for fraud detection, CSRF protection, and account security. They protect your account from unauthorised access.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause difficulty using some services.
6. Data Security Measures
tk10bd follows industry-standard security technologies and practices to protect your information. Our security framework includes:
- SSL/TLS Encryption: All data between your browser and our servers is transferred over encrypted connections
- Database Encryption: Stored sensitive information is kept in an encrypted state
- Access Controls: Only authorised staff can access user information
- Firewall and IDS: Unauthorised access detection and prevention systems are always active
- Regular Security Audits: Regular security assessments conducted by third-party experts
- Two-Step Verification: An additional security layer to protect your account
- Data Backup: Regular and encrypted backup systems
You also have your own responsibility for complete security — do not share your password with anyone, avoid logging in over public Wi-Fi, and if you notice any suspicious activity, inform our support team immediately.
7. Data Retention Period
tk10bd retains user information for as long as necessary to fulfil the specific purpose for which it was collected. The general policy is as follows:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | Until account is active + 5 years | Legal obligations and audits |
| Transaction Records | 7 years | Compliance with financial regulations |
| Gaming Logs | 3 years | Dispute resolution and ensuring fair play |
| Support Communications | 2 years | Service improvement and reference |
| Cookie Data | Session or maximum 12 months | User experience |
Once the retention period ends, information is securely deleted or anonymised in a way that makes it impossible to link to any individual.
8. Your Rights and Preference Controls
You have the following rights over your personal information and we respect them:
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it. Submit a request through support.
Right to Correct Information
If any of the information we hold about you is incorrect, you have the right to request that it be corrected.
Right to Delete Information
In certain circumstances you may request that your personal data be deleted — however, some data may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. To do so, please contact our support team.
To exercise these rights, please contact our support team. We are committed to responding to legitimate requests. Processing a request may generally take up to 30 business days.
9. Protection of Minors
tk10bd strictly prohibits anyone under the age of 21 from using the platform. As part of this policy:
- Age verification is mandatory at the time of registration
- In cases of suspicion, identity is re-verified through official ID documents
- Data of individuals under 21 is never knowingly collected
- If evidence is found that a minor has opened an account, that account is immediately closed and the data is deleted
If you become aware that a minor is using our platform, please notify our support team immediately.
10. Policy Changes and Updates
tk10bd reserves the right to review and update this privacy policy from time to time. Changes may be made for the following reasons:
- To meet new legal or regulatory requirements
- To keep pace with new services or technologies
- To further strengthen user protection
- To reflect industry best practices
For significant changes, we will notify users at their registered email address and display the updated date on this page. Continued use of the platform after changes are made will be considered acceptance of the new policy.
We encourage you to review this policy regularly.
11. Contact Us
If you have any questions, comments, or requests regarding this privacy policy, or if you wish to exercise your data-related rights, please contact us:
Live Support
24/7 live chat — direct assistance in Bengali
Website
https://tk10bd.cam
We endeavour to respond promptly to your data protection requests. Your privacy is very important to us and we are committed to always being by your side with full transparency.